The DiJulius Group

Looking for a sales trainer? Don't call John! Want a leadership workshop? John is not your man. Want to create a world-class customer service company? Stop searching, but you better be serious, because with John you are getting the absolute best - GUARANTEED!

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Order What's the Secret?

This book is known as the bible of customer service. Top customer service consultant John DiJulius has “cracked the code” to reveal why few companies can get thousands of employees to execute superior customer service, and why many cannot get a department of 15 to do deliver it. “What’s the Secret To Providing a World-Class Customer Experience” is the culmination of five years of research on what makes the top world- class customer service companies, including, a ton of data, statistics, and best practices from all industries. Order your copy today! More Info...

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What's the Secret? is #1 on the best seller list!

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What's the Secret? DVD

This interactive DVD features all of the advanced research and work of the author who wrote the successful Secret Service: Hidden Systems That Deliver Unforgettable Customer Service (AMACOM Books 2003). Where Secret Service shared WHAT the best customer service companies do, What’s the Secret? To Providing a World-Class Customer Experience demonstrates HOW world-class companies deliver unforgettable customer service. The extensive training DVD also shares WHY more than 97% of companies world-wide do not deliver world-class service, and how your company can become a leading world-class customer service organization.

What Is Your Company's Service Aptitude?

When it comes to customer service, do you know the rating for your company, location or department? The DiJulius Group has created an incredibly powerful tool called the Company Service Aptitude Test (C-SAT ). The C-SAT not only pinpoints the Service Aptitude Level of your organization, but even more importantly, it lets management know where the strengths and opportunities are in order to get to the next level. More Info...