The Leader In Customer Service Consulting

The DiJulius Group is the leading resource used by private and public organizations to create, develop, and improve their customer service systems resulting in a healthier corporate culture, lower employee turnover, higher customer retention, increased average ticket sales, higher prices, more referrals, and, ultimately, making price less relevant. Top organizations across the globe use The DiJulius Group to create World-Class Customer Experiences every day.

HOT NEWS & UPDATES

Hire John DiJulius 'while in town'

For the last 5 years John DiJulius has helped companies raise the bar and set the standard in customer service that consistently exceeds customer expectations. Now you can bring him in, at a special rate, while he's in your town! More Info...

Secret Service Tour

Attendees receive multitudes of ideas for customizing systems that create memorable experiences, making your pricing irrelevant!
Learn how to:
* Attract and Retain World Class Employees
* Create Customers for Life through Service Recovery Systems
* Create World Class Leadership in your Culture
Learning to efficiently exceed expectations won’t just change the way you do business; it will change the way you live! More Info...

2010 Secret Service Summit-November 4-5

Never before has a customer service conference brought together so many leaders and organizations from all industries and all different sizes. Witness the Customer Service Revolution! The DiJulius Group is proud to bring you THE Customer Service Event of the Year! Learn: THE SECRET to World-Class Customer Service, that makes your prices irrelevant, in the one conference you CANNOT miss. You'll be privy to secrets, from how to implement, to how to consistently execute, straight from the organizations who discovered them.

What does the Ritz Carlton know that you don't?
How does Zappo's deliver world-class service on-line?
How do you create more loyalty for your brand?

Learn the answers to these questions, plus your own, during keynote sessions and interactive panel discussions with leading authorities. More Info...

Order What's the Secret?

This book is known as the bible of customer service. Top customer service consultant John DiJulius has “cracked the code” to reveal why few companies can get thousands of employees to execute superior customer service, and why many cannot get a department of 15 to do deliver it. “What’s the Secret To Providing a World-Class Customer Experience” is the culmination of five years of research on what makes the top world- class customer service companies, including, a ton of data, statistics, and best practices from all industries. Order your copy today! More Info...

What's the Secret? DVD

This interactive DVD features all of the advanced research and work of the author who wrote the successful Secret Service: Hidden Systems That Deliver Unforgettable Customer Service (AMACOM Books 2003). Where Secret Service shared WHAT the best customer service companies do, What’s the Secret? To Providing a World-Class Customer Experience demonstrates HOW world-class companies deliver unforgettable customer service. The extensive training DVD also shares WHY more than 97% of companies world-wide do not deliver world-class service, and how your company can become a leading world-class customer service organization. More Info...

What Is Your Company's Service Aptitude?

When it comes to customer service, do you know the rating for your company, location or department? The DiJulius Group has created an incredibly powerful tool called the Company Service Aptitude Test (C-SAT ). The C-SAT not only pinpoints the Service Aptitude Level of your organization, but even more importantly, it lets management know where the strengths and opportunities are in order to get to the next level. More Info...