Hotels & Resorts
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Your presentation was excellent! Your animated presentation skills kept me engaged, and the examples were good practical take-aways. John Timmerman |
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I have worked for the Ritz-Carlton Hotel Company for 16 years and have always been very proud of the dedication and passion that The Ritz-Carlton service culture is known for. After hearing your presentation, it is obvious why John Robert's Studios are know as the best in your business! John, your service training inspired and motivated every level of the hotel. My sales managers learned about your Guest Recognition Program and your marketing techniques. My wait staff learned the simple ways of creating a WOW for the customer, my housekeepers learned the power of "Always Being Snow White (Positive!)", and my executive team was reminded that simple processes that are driven toward service excellence really do make a difference. Thank you for your inspiration! Elizabeth Mullins |
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Thanks so much on a number of levels - one of which you make me (representing our guidance team) look like a hero. James E. McManemon, Jr., General manager, The Ritz-Carlton, Sarasota. James McManemon |
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Wanda Anker |
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Eric & Rosemary Gozur |
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Ron & Paul Williams |
Your presentation to our property was amazing, and our staff was as excited about it as I was when I first saw your DVD. John, I rarely take the time to sit down and write a personal letter, but I must share with you and others our satisfaction of your program on Secret Service. In the hospitality industry this is what we do on a daily basis and always striving to go above and beyond with a changing culture of both guests and associates. My favorite was Drilling for Oil in Your Own Back Yard! We take so many things for granted.
[John DiJulius] was the most well liked speaker from the manager's perspective. They were all talking about him at the first manager's workshop after the Huddle.
[John DiJulius] was the best speaker at the Huddle. We cannot have too much of DiJulius, especially when our managers are hearing him speak on Client service.