John DiJulius Workshops

The "What's The Secret?" customer experience workshop is presented by John DiJulius. Known as “THE” Authority on World-Class Customer Experience, John is redefining customer service across the globe today. With clients from New York to New Zealand, he didn’t read the books on customer service, he wrote them, Secret Service and What’s The Secret?

He is the founder and CVO (Chief Visionary Officer) of The DiJulius Group the leading resource used by organizations to create, develop, and improve their customer service systems resulting in a healthier corporate culture, lower employee turnover, higher customer retention, more referrals, and, ultimately, making price less relevant. Top organizations across the globe use The DiJulius Group to create World-Class Customer Experiences every day.

	What’s The Secret? Workshop™ This workshop covers the X Commandments To providing a World-Class Customer Experience. John shares how the best service organizations execute each of the commandments and then has your management team spend time creating similar systems that fit their organization. This workshop comes in different formats and is designed for your leaders to work together on creating the systems and processes the X-Commandments uphold to deliver World-Class Customer Experiences consistently.
	Customer Experience Cycle Workshop™ After a customized Secret Service Keynote presentation, John puts all the attendees through the world renowned "Customer Experience Cycle."™ Teams from every department will define the critical “Service Defects”™ that need to be avoided; “Non Negotiable Experiential Standards”™ that should be executed consistently; and “Above and Beyond”™ opportunities that exist in each point of contact stage you have with your customers, clients, or patients, thus reducing the wide variation of customer experience delivered. Contact us for details.
	Experiential Tour Workshop™ NEW! This workshop begins with a review of the six components of a customer's experience used to define five star ratings and understanding experiential hospitality. Then you will visit several leading experience providers and compare service defects, standards and above and beyond opportunities. Click here for more info.